Due to complaints from Middletown residents about the quality of customer service, officials have put forth plans to make improvements including:
- Training receptionists on transferring calls and being professional.
- Internal employee cross-training so they have a better understanding of city organization and what each department does.
- Improving the complaint process (513-425-7766), as well as developing a feedback process(513-705-1616).
source: Ed Richter, Middletown Journal
Link to Customer Service Video from Council Meeting